Read the order
Identify dates, room types, rates, packages and other essential reservation fields.
Reservation operations
Max
From incoming orders to checked PMS records
Max reads orders from different sources, parses and checks the essential fields and records them in the PMS according to hotel rules. Conflicts, missing information and system exceptions go to people with their context preserved.
How the work comes together
Record and check
Apply the hotel's system mappings and rules, then verify the PMS result.
Handle exceptions
Refer missing fields, conflicts and system exceptions to the hotel team.
Validate integrations and field mappings in the hotel's systems. People review exceptions; compatibility with every PMS is not assumed.
IN PRACTICE
A clear role. A defined handover.
For reservation teams still interpreting, entering and checking orders manually across multiple sources. Max works within adapted sources and PMS workflows under hotel rules, with exceptions kept reviewable.
A concrete workflow
Scenario: an incoming order includes dates, room type, rate, breakfast or package notes that need to become a checked PMS record.
Read and map: extract essential fields from connected sources and apply hotel room, package and note mappings.
Enter and verify: check required fields and hotel rules, enter the adapted system and inspect the actual outcome.
Return verified confirmation: obtain a real reference before returning it to connected channels. Stop and refer missing fields, conflicts or uncertain outcomes to staff.
Before connecting
- Confirm each order source, account access, sample format and required field coverage.
- Hotel mappings and authorised rules for room types, rates, packages and financial instructions.
- Validate the actual PMS brand, version and operating path, with a named exception owner.
Where people decide
Parsing financial instructions does not authorise refunds or credit. Expired logins, page changes, cancellations, amendments and uncertain writes need validated handling. Universal PMS compatibility and zero errors are not promised.
Questions before you begin
Which order sources can be assessed?
Existing materials describe OTA channels, email, spreadsheets, websites, mini programs and group orders. These are assessable paths, not default connections to every platform or format.
Can a PMS without an API be assessed?
A defined browser or desktop workflow can be assessed. Confirm system version, deployment, permissions and samples while respecting login security and platform restrictions.
When is an order successfully processed?
Verify the actual PMS result and obtain a real confirmation reference before returning it. Reading an order or starting entry is not success; uncertain outcomes require staff review.
Does Max independently change rates or inventory policy?
No. Max processes reservations under configured hotel rules and does not replace the PMS or staff judgment on exceptions. Revenue analysis and pricing advice belong to Revenue Advisor’s separate role.
Video content summary
Watch the original filmVideo content summary: Max reads supported reservation sources, interprets dates, room types, rates and packages, processes PMS records under hotel rules and checks results. Hotel reservations staff verify exceptions. A separate verifiable subtitle file has not been located; this is a materials-based summary, not a verbatim transcript.
Product information · Maintained by the Vast Blue Starry team · Content updated
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Try a hotel conversation with Lucy, or open the Vast Blue product enquiry entry.